Executive Summary
### Bottom Line
The team decided to hire a Customer Service Representative (CSR) under the Versatile brand to offload Donna's production duties, enabling her to focus exclusively on resolving the billing bottleneck. This move is part of a broader evaluation of operational roles and systems to improve efficiency.
### Today's Highlights
- **Operational Staffing:** A CSR role will be posted at $25/hr to handle production supply tasks, transitioning Donna to a dedicated billing role under Michelle.
- **Role Evaluation:** Leadership is assessing Mondo's long-term value (customer relationships vs. operations) with Eric as a potential successor.
- **System Centralization:** Mike will design a centralized operational dashboard to consolidate schedules, priorities, and SOPs, reducing system fragmentation.
- **Billing Process:** Donna is working to catch up on delayed stage billing, identified as a bottleneck due to information held by Sean.
### Watch List
- **Billing Timeliness:** Monitor Donna's progress on clearing the stage billing backlog and ensure Sean provides necessary information promptly.
- **CSR Hiring:** Track the recruitment process for the new CSR role to ensure a smooth transition of Donna's former duties.