# Weekly Operations & Sales Update: Staffing, Fleet, and Show Bookings

**April 09, 2026 at 09:59 AM** · 44m 20s · Participants: JD Busfield, Julie Lawson, Garret Blutter

### Bottom Line
The team is managing high operational volume and staffing challenges while actively pursuing new business opportunities across multiple film/TV shows, with a generally positive sales pipeline and some internal friction over a new CSR rotation policy.

### Key Takeaways
- **Staffing & Operations:** The team is very busy and short-staffed (Megan is out), with internal disagreement over a new policy to rotate CSRs onto the lot weekly.
- **Sales Pipeline:** Multiple new and existing shows (Fallout, Mr. & Mrs. Smith, The Voice, etc.) are actively booking or inquiring about vehicles and trailers, indicating strong demand.
- **Competitive Landscape:** The team is strategically pricing against Galpin, monitoring Greenlight's instability, and looking for opportunities to gain market share.
- **Fleet Management:** Actively sourcing new cargo vans and a 5-ton chassis, while managing utilization and maintenance for passenger vans ahead of peak season.

### Action Items
- [ ] Send the 5-ton chassis quote and specs to Richard and Faustino for approval to proceed with purchase. — @Julie Lawson `high`
- [ ] Investigate and resolve the recurring $620/$650 'Virtual Projects' charges on the HSS bank account, potentially by closing the account. — @G `high`
- [ ] Follow up with J. Smith (from Ballard) to offer Dodger tickets as a client perk and secure preferred vendor status. — @Julie Lawson `medium`
- [ ] Check in with Michelle on her workload and ensure she is not overburdened while covering for Megan. — @JD Busfield `medium`
- [ ] Verify upcoming reservations by re-sending confirmations to clients to ensure accuracy and reduce no-shows. — @Julie Lawson `medium`

### Topics
Staffing & Operations, CSR Rotation Policy, Sales Pipeline & Show Bookings, Fleet Management & Acquisitions, Competitor Analysis, Trailer Business, Financial Admin

**Sentiment:** neutral

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*Generated by Call Assistant on 2026-04-09 16:13*