Weekly Operations & Sales Update: Staffing, Fleet, and Show Bookings

April 09, 2026 at 09:59 AM|44 min|JD Busfield, Julie Lawson, Garret Blutter
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Bottom Line

The team is managing high operational volume and staffing challenges while actively pursuing new business opportunities across multiple film/TV shows, with a generally positive sales pipeline and some internal friction over a new CSR rotation policy.

Key Takeaways

Staffing & Operations:: The team is very busy and short-staffed (Megan is out), with internal disagreement over a new policy to rotate CSRs onto the lot weekly.

Sales Pipeline:: Multiple new and existing shows (Fallout, Mr. & Mrs. Smith, The Voice, etc.) are actively booking or inquiring about vehicles and trailers, indicating strong demand.

Competitive Landscape:: The team is strategically pricing against Galpin, monitoring Greenlight's instability, and looking for opportunities to gain market share.

Fleet Management:: Actively sourcing new cargo vans and a 5-ton chassis, while managing utilization and maintenance for passenger vans ahead of peak season.
Your Action Items
Check in with Michelle on her workload and ensure she is not overburdened while covering for Megan.
Other Action Items
Send the 5-ton chassis quote and specs to Richard and Faustino for approval to proceed with purchase. — Julie Lawson
Investigate and resolve the recurring $620/$650 'Virtual Projects' charges on the HSS bank account, potentially by closing the account. — G
Follow up with J. Smith (from Ballard) to offer Dodger tickets as a client perk and secure preferred vendor status. — Julie Lawson
Verify upcoming reservations by re-sending confirmations to clients to ensure accuracy and reduce no-shows. — Julie Lawson
Decisions
To send the 5-ton chassis quote to Richard and Faustino for spec review. — Speaker A (Julie)
To have Garrett (Speaker C) call the unknown vendor about the mysterious $620/$650 charges on the HSS account. — Speaker C (Garrett)
Topics
Staffing & Operations CSR Rotation Policy Sales Pipeline & Show Bookings Fleet Management & Acquisitions Competitor Analysis Trailer Business Financial Admin

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